BowBars Warranty

Warranty and Shipping Issues:

Warranty:

At BowBars, our goal is to make products that ‘just work’ . But we have to admit, things happen that require replacement parts. 

All that is needed to get the warranty process started is a phone call, text message or email.

(218)366-0015 - [email protected]

Brad Eischens - BowBars Archery, Owner

 

Below is the warranty for each item in our store. BowBars reserves the right to change the terms of the provided warranties at any time. 

 

BowBars Vise System:

Our Make-it-Right Warranty aims to keep our vise system on your bench for as long as possible.

Scenario A:

  • If a BowBars Vise System part fails due to a defect or breaks in transit, we will replace the failed part with a new one, no charge.

Scenario B:

  • If you lose or damage a part beyond usability, we’ll send you a new one for the cost of the materials + shipping.

BowBars reserves the right to determine which scenario applies.

 

BowBars Levels:

Due to our levels being extremely affordable. BowBars Levels come with a One-Replacement Warranty:

What we do:

  • If a level is found to be inaccurate, we will replace 1 (one) of each level affected.
  • If a level breaks over 14 days after deliver. It is not covered under warranty.

What you do:

  • Send us a call, text or email.
  • Pay for shipping (typically ~$5.00). 
  • Do not return the old ones.

Warranty claims on international shipments will be handled on a case by case basis.

 

The Shield:

The Shield (the L piece of steel) does not come with a warranty. If your V-Mount Quick Disconnect fails to lock, a new one will be sent out for replacement.

Shipping Issues:

When selecting a shipping method at checkout, we recommend choosing UPS. They have had a far better track record than the USPS. 

Lost Shipments:

Every year, BowBars packages get lost in transit, never to be seen again.

When selecting a shipping method at checkout, we recommend choosing UPS. They have had a far better track record than the USPS. 

What you can do:

  • File a missing mail report. This usually gets the package moving. 
  • Wait for it to start moving.
  • If it is listed as delivered and cannot be found:
    • contact your local PO/UPS store. 
    • talk with your mail carrier
    • check with your neighbors (it happens)

What we can do:

  • File a missing mail report for you.
  • If it has been lost for over a certain number of days, we can file a lost mail claim.
  • No, we cannot see more than you when it comes to tracking.

 

Damaged Shipments:

Every now and then, boxes get torn apart in transit and parts go missing (USPS is great at doing this).

Damaged shipments are the worst to deal with. They most often result in a very frustrating experience and no payment by the shipping provider. If you chose to battle it out, being persistent is often the only way to get your claim.


What you need to do: WE CANNOT DO THIS FOR YOU

  • Keep all the packaging. Even a ripped up box.
  • Go to your nearest post office / UPS location with the packaging.
  • File an insurance claim for the package value.

What we do:

  • Because we do not have the packaging, our insurance claim will be denied 100% of the time. (trust us, we have tried. It sucks.)


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